FAQ

1. What inspires Suzanne Heritage jewelry?
Our designs are inspired by timeless elegance, cultural heritage, museum collections and the beauty of meaningful details. Each piece reflects a story—blending tradition with modern sophistication.

2. What materials are used in your jewelry?
We carefully select high-quality materials, including brass, gold-plated metals, sterling silver, and thoughtfully sourced stones, to ensure both beauty and durability. We also use natural stones and Swarovski® crystals.

 3. Is your jewelry handmade?
Many of our pieces are handcrafted or finished by skilled artisans, giving each item a unique character and a personal touch. This explains why your piece of jewelry is truly unique and may display subtle variations in color and texture, particularly in the enamels and natural stones.

 4. How should I care for my jewelry?
To enjoy your jewelry for a long time and looking its best, we recommend avoiding contact with water, perfumes, cosmetics and harsh chemicals. Store it away from light and in a dry, soft pouch when not in use, avoiding any friction between enameled parts and the jewelry chain.

5. Do you offer gift packaging?
Yes, all our jewelry comes in elegant packaging, perfect for gifting. You can also include a personalized message at checkout.

6. Do you ship internationally?
We offer international shipping to selected countries with DHL. Shipping times and fees vary depending on your location. You will be provided with a tracking number and will be able to follow your delivery at any time.

7. Can I return or exchange an item?
Yes, we accept returns or exchanges within a specified period, provided the item is unworn and in its original packaging. Please refer to our return policy for full details.

8. How long does it take to receive my order?
Orders are typically processed within a few business days. Delivery times depend on your location and chosen shipping method, most of the time 3 – 6 business days.

9. Do you offer custom or personalized jewelry?
We occasionally offer customization options for professional counterparts. Please contact us directly to discuss your ideas—we’d love to create something meaningful with you.

10. How can I contact Suzanne Heritage?
You can reach us via our contact form or email. We’re always happy to assist you with any questions or special requests.